Safeguarding at
The Innovation Village

Every person who interacts with Innovation Village and its spaces has the right to live and work without fear of harm, abuse or neglect regardless of their gender, religion, ethnicity, social standing, physical abilities or age.  

 The Innovation Village takes safeguarding seriously by promoting welfare and ensuring the safety of vulnerable adults and children who may be at risk of abuse, neglect or exploitation.  

 Safeguarding is overseen by our Safeguarding Squad constituted of a committee of focal point persons that support the implementation of our Safeguarding policies and practices at all our spaces including; Innovation Village Kampala, Gulu, Jinja and Mbarara branches including MoTIV our maker space.  

In Person

If you are in any of our spaces and you or someone you know is at risk of abuse, harm, neglect or exploitation, please contact any of the above-mentioned focal persons for assistance and guidance. In the unlikely event of your not being able to find any of the focal persons please approach any member of staff who will find someone to help you. Similarly, if you witness an event, you find worrying whilst at our spaces, please make a member of our staff aware as soon as possible. You are encouraged to use the contact information displayed here on the website or at any of our spaces to report and seek assistance when required 

How to report a safeguarding concern

There are various ways to report a safeguarding concern, and the information you pass to us when reporting is treated with utmost confidentiality. However, if we need to do so to keep a child or vulnerable adult safe, we may share relevant information with management and statutory agencies. It is important to note we have onboarded a neutral party Transparency International who will be receiving reports in real time with a secure database in line with data protection legislation 

Contact Information

By Email

If you are not at any of our spaces, or if you would prefer to communicate your concerns in writing, please complete our Safeguarding Report Form (Form to be shared by Legal) with as much information as possible and email it to [email protected] 

Safeguarding Reporting form

By Phone

At any time, please phone our toll freeline 0800 333044 and say that you would like to speak to someone about a safeguarding concern, or that you or someone else needs help. You will be put through to our Safeguarding Advisor. For now, our team runs a free 12 hrs helpline (8.00am -5.00 pm) Feel free to report your matter at this time. 

Our safeguarding policy

The Safeguarding focal persons work to ensure the highest standards of safeguarding are being met at our spaces. They report directly to the safeguarding squad, and also have a responsibility to report to the Local Authority in cases where a risk is not resolved at management level. You can download (Add link to focal persons role) a copy of the focal persons role for reference to learn more about their purpose. 

Safeguarding focal persons

The Safeguarding focal persons work to ensure the highest standards of safeguarding are being met at our spaces. They report directly to the safeguarding squad, and also have a responsibility to report to the Local Authority in cases where a risk is not resolved at management level. You can download a copy of the focal persons role for reference to learn more about their purpose. 

Safeguarding custodians in our spaces are as follows;

Maryam Mgonja

Innovation Village Kampala Limited

Norah Nassiwa

Innovation Village Kampala Block B Ntinda Complex

Patricia Among

Innovation Village Kampala Block C Ntinda Complex

Simon Okello

Innovation Village Gulu

Aloysius Kawooya

Innovation Village Jinja

Anthea Ankunda

Innovation Village Mbarara

Evan Guma

STEM Centre 

Safeguarding and Child Protection Policy

Whistleblowing Policy

Social Media Policy

Report any concerns to: [email protected], ‎0800 333044

Incident Reporting Process

As soon as concerns are received, we take action. We have onboarded a neutral body and partner Transparency International, who will ensure that all concerns are confidentially, rapidly and effectively responded to – no matter how small. After any immediate steps to look after the survivor, we investigate, and then an investigation report is shared with our Human Resources Team, who ensure that robust disciplinary action is taken against any perpetrators. 

Where individuals have been found to have significantly breached our safeguarding policies, they will be dismissed, referred to the authorities where possible.  

Reporting Process

Report your concern via Email or Phone number – [email protected], ‎0800 333044 

STEP 1
PROVIDE INFORMATION
You will be asked to provide information about your concern/ complaint   If you wish you can remain anonymous.  
STEP 1
STEP 2
ASSESSMENT TAKES PLACE
Our safeguarding squad will handle your report, assess all the information you have provided with care  
STEP 2
STEP 3
CASE MANAGEMENT AND INVESTIGATION
The safeguarding squad will review and decide to launch a formal investigation if required  
STEP 3
STEP 4
OUTCOMES
A conclusion or decision will be reached and measures for change implemented.  
STEP 4
STEP 5
CASE CLOSED
You will be informed when your case has been concluded. All files will be stored by our safeguarding team.  
STEP 5
Download the Digital Economy Program Bulletin